Terms and Conditions

Last updated: 31 May 2026

Appointments

Appointments are subject to availability and are confirmed through the booking system or direct contact. Please arrive on time and notify us as early as possible if you need to reschedule or cancel.

Prices and Services

Prices shown on the website are for guidance unless clearly confirmed during booking or checkout. Final pricing can depend on hair length, style complexity, product use, appointment duration, or consultation outcome.

Health, Allergies, and Suitability

Please tell us before your appointment about allergies, sensitivities, scalp conditions, recent treatments, or anything that could affect whether a service is suitable. We may refuse or adapt a service where needed for safety or professional reasons.

Products and Checkout

Product availability may change. Online checkout is handled through PayPal where enabled. Pickup or delivery arrangements must be agreed during checkout or direct contact.

Returns and Complaints

If there is a problem with a product or service, contact us promptly so we can review it. Consumer rights under applicable German and EU law remain unaffected.

Website Use

Website content is provided for general information and may be updated at any time. Please do not misuse the website, attempt unauthorised access, submit false information, or interfere with its operation.

Liability

Nothing in these terms limits liability where it cannot legally be limited. Otherwise, liability is limited according to applicable law and the circumstances of the service or transaction.